Privacy Policy

1. Information We Collect

1.1 Personal Information

When you engage with Prodg., we may collect personal information, including but not limited to:

• Name, email address, phone number, and company name (when requesting a consultation or contacting us).
• Billing and payment information, including credit/debit card details, cryptocurrency wallet addresses, and international bank transfer details (processed securely).
• Login credentials (for personal client dashboards).
• Other identifying details that you voluntarily provide during the consultation or project process.

1.2 Non-Personal Information

We may also collect non-personal data such as:

• Device information (IP address, browser type, operating system).
• Usage data (pages visited, time spent on the site, interaction data).
• Cookies and tracking data (for website functionality, analytics, and marketing).

1.3 Information from Third Parties

In some cases, we may collect information from third parties, such as payment processors, financial institutions, business partners, or publicly available sources, to verify identity, facilitate transactions, or prevent fraud.

2. How We Use Your Information

We use your information for the following purposes:

• <strong>Service Delivery:</strong> To provide, maintain, and improve our software development, AI solutions, blockchain applications, web/app development, and related services.
• <strong>Client Communication:</strong> To respond to inquiries, provide project updates, and deliver necessary support.
• <strong>Security and Fraud Prevention:</strong> To protect against unauthorized access, fraud, and abuse of our services, including secure payment transactions.
• <strong>Payment Processing:</strong> To accept payments via international bank transfers, credit/debit cards, and cryptocurrency transactions while ensuring compliance with financial regulations.
• <strong>Marketing and Promotions:</strong> To send newsletters, service updates, and promotional content (only if you opt in).
• <strong>Legal Compliance:</strong> To comply with legal obligations, enforce contracts, and resolve disputes.

3. Information Sharing and Disclosure

We do not sell or rent your personal data. However, we may share information under the following circumstances:

3.1 Payment Processing & Financial Transactions

To facilitate secure payments, we work with third-party financial institutions, payment processors, and blockchain networks for cryptocurrency transactions. These third parties handle credit/debit card payments, bank transfers, and cryptocurrency transfers on our behalf while ensuring industry-standard encryption and fraud prevention.

3.2 Compliance with Legal Obligations

We may disclose information if required to do so by law enforcement, regulatory authorities, financial institutions, or legal processes. This applies to cases related to money laundering, fraud prevention, tax compliance, or suspicious financial activities.

3.3 Business Transfers

If Prodg. undergoes a business transaction such as a merger, acquisition, or asset sale, your data may be transferred to the new entity under the same privacy protections.

4. Data Security

We implement robust security measures to protect your personal and payment data. These include:

• <strong>End-to-End Encryption:</strong> Secure communication and file exchange on client dashboards and payment transactions.
• <strong>PCI-DSS Compliance:</strong> For credit/debit card transactions, we work only with payment processors that adhere to the Payment Card Industry Data Security Standard (PCI-DSS) to protect financial data.
• <strong>Blockchain Security:</strong> For cryptocurrency payments, we follow best practices for wallet security, ensuring that transactions are handled safely with multi-signature verification where applicable.
• <strong>Access Control:</strong> Only authorized personnel have access to sensitive client and payment data.
• <strong>Regular Security Audits:</strong> Our systems undergo periodic security checks to detect vulnerabilities.

Despite our best efforts, no system is 100% secure. By using our services, you acknowledge that online transactions and data storage carry inherent risks.

5. Payment Processing and Refunds

5.1 Accepted Payment Methods

We accept the following payment methods:

• International Bank Transfers (via secure banking networks).
• Credit and Debit Cards (processed through PCI-compliant providers).
• Cryptocurrency Payments (Bitcoin, Ethereum, USDT, and other selected cryptocurrencies).

5.2 Transaction Processing & Fees

• Bank transfers may take 3-5 business days to process, depending on your location and financial institution.
• Cryptocurrency payments are processed based on network confirmations and are typically faster but subject to blockchain fees.
• Prodg. does not store credit/debit card details. All transactions are processed securely through third-party payment providers.

5.3 Refund Policy

• <strong>Software Development Services:</strong> Due to the nature of custom software development, all payments are final and non-refundable unless otherwise specified in a signed agreement.
• <strong>Project Cancellations:</strong> If a project is canceled before significant development has started, partial refunds may be considered at our discretion.
• <strong>Cryptocurrency Transactions:</strong> Due to the irreversible nature of blockchain transactions, cryptocurrency payments are non-refundable once confirmed on the network.

6. Data Retention

We retain personal and payment data only as long as necessary to fulfill our obligations or comply with legal, tax, and financial regulations. Upon request, we will delete or anonymize personal data unless required by law to retain it.

7. Your Rights and Choices

You have the following rights concerning your personal data:

• <strong>Access & Correction:</strong> You can request access to or correction of your data.
• <strong>Opt-Out of Marketing:</strong> You can unsubscribe from promotional emails at any time.
• <strong>Data Deletion:</strong> You may request the deletion of your personal information unless it is required for financial or legal reasons.
• <strong>Restrict Processing:</strong> You can ask us to limit how we use your data.

To exercise these rights, please contact us at info@prodg.dev.

8. Cookies and Tracking Technologies

We use cookies and tracking technologies to enhance user experience, track website traffic, and analyze service performance. You can adjust your browser settings to refuse cookies, but this may impact site functionality.

9. Third-Party Links and Services

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies before providing any personal data.

10. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal data from minors. If we discover that a minor has provided us with personal information, we will delete it immediately.

11. International Data Transfers

As a global company, we may process your data outside your country of residence, including in jurisdictions that may have different data protection laws. By using our services, you consent to such transfers.

12. Updates to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and significant updates will be communicated to users where required by law. Your continued use of our services after such modifications constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, you may contact us at: